Returns Information

Our Return Policy: It's really simple.

For unused items, with their original packaging, you have 30 days to arrange for a return. No questions. Keep in mind that products are checked upon return, so no funny business!
For items that have gone past 30 days, please contact our support team, they are usually pretty good :)
We R Sports™ takes every effort to supply each and every customer with a prompt and efficient delivery service and over the past 10 years our systems have evolved massively in line with our company's growth to ensure this happens.

It is important to note that our big parcels are delivered by APC (Action Express) using a pallet service. Please retain the pallet until you are sure the product is in good working order. If a return is required then the only way for it come back to us is using the same pallet service.

Please Note: Any product which was purchased by mistake we will not be able to cover the return costs for.  It is also important to note that any return which is not arranged using our couriers we will not be able to cover the costs for.

If you damaged the packaging and/or used the product, we might still take it back but we'll, unfortunately, have to charge a 15% fee.

If it's brand new with undamaged packaging, we'll give you a full refund. The only times we don't accept a return is if it is used or damaged by you or if the product is returned incomplete. Please contact Customer support if you have a question regarding your return. They are quite lovely really.

If the fault is on us (mixed up, faulty on arrival) or you are unhappy with the quality of the product, we'll of course pay for return shipping.

Returns without authorisation will not be accepted. Please remember to follow our returns procedure.

Important information regarding collections: collections can only be arranged during working days between 9am - 5.30pm. We are unable to give exact collection times other than those specified [9am - 5.30pm]

The Full Terms

No Questions Asked

"No Questions Asked" means that you do not have to give a reason to return your order for a full refund if all of the followings are true:

  • You requested the return within 14 days after delivery
  • You have NOT opened the packaging
  • You have NOT used the product in any way
  • The item is not a special ordered item (stock ordered upon request), customised product, pre-paid value cards or gift cards.

Full Refund Requirements

All of the following conditions must be met for us to issue you a full refund:

  • Item is returned to us within 14 days after delivery
  • A return form is attached to your return.
  • You have not used the product in any way
  • You have not damaged the packaging
  • Item returned is not a special order item (stock ordered upon request), customised product, pre-paid value cards or gift cards.

Items that cannot be returned

  • Any product that is missing a serial number
  • Software that is opened
  • Customised items
  • Special Order items (items with "Stock ordered upon request" status)
  • Underwater equipment that has been submerged
  • Consumables that have been opened

We also reserve the rights not to accept a return, if

  • There are signs of the product being used
  • There are signs of the product being damaged
  • Product returned incomplete

Other Notes

  • If the product was ordered by mistake or no longer wanted you must pay for return postage and insure the product against loss or damage during its transit to us.
  • Refund will be processed within 10 days after we received the returned item(s).
  • Refund must be made by the original payment method you used (e.g. to the credit card you used for placing the order).
  • You must report packaging damage within 24 hours of delivery.
  • You must report any missing item/accessory within 2 days after delivery.